Navigation
Connect With Us!
Privacy Policy | Qualia Analytics
Privacy Policy for Customers and respondents using Qualia Analytics services and technology.
Privacy Policy, Customers, Respondents, Qualia Analytics
16266
page-template-default,page,page-id-16266,page-parent,page-child,parent-pageid-18973,ajax_fade,page_not_loaded,, vertical_menu_transparency vertical_menu_transparency_on,side_menu_slide_from_right,vss_responsive_adv,qode-theme-ver-11.1,qode-theme-bridge11,wpb-js-composer js-comp-ver-5.0.1,vc_responsive

Privacy For Customers and Survey Respondents

Handling personal information and data.

Overview

This privacy policy explains how Qualia Analytics handles your personal information and data. We value your trust, so we’ve strived to present this policy in clear, plain language instead of legalese. The policy is structured so you can quickly find answers to the questions that interest you the most.

This privacy policy applies to all the products, services and websites offered by Qualia Analytics Ltd., Qualia Analytics LLC, and affiliate or subsidiary brands, except where otherwise noted. We refer to those products, services and websites collectively as “services” in this policy. Some services have supplementary privacy statements that explain in more detail our specific privacy practices in relation to them. Unless otherwise noted, our services are provided by Qualia Analytics LLC. inside of the United States, and by Qualia Analytics Ltd. everywhere else.

Questions? For questions regarding our privacy policy or practices, contact Qualia Analytics by email at support@qualiaanalytics.org.

Customers & Survey Respondents

Qualia Analytics surveys and evaluation tools are used by our Customers; the people or organisations for whom we create surveys, and who conduct surveys online; and Survey Respondents; the people who answer those surveys. The information we receive from Customers and Survey Respondents and how we handle this information differs, so we have split this privacy policy into two parts:

IF YOU RESPOND TO QUESTIONNAIRE(S):


Questionnaires are administered by Qualia Analytics. We host questionnaires on our servers or serve them to be displayed on a customer’s website, and we process the responses you provide on behalf of the questionnaire creators. The questionnaire creator is usually the same person that invited you to take the survey and sometimes they have their own privacy policy. If you have any questions about a questionnaire you are taking, please contact us (survey@qualiaanalytics.org).


Information we collect from you. Each questionnaire will have different questions or identifiers. If a questionnaire contains specific questions on your name or email address, this will be collected as data. When you fill in a questionnaire, your computer IP address and other platform data will usually be collected. Platform data is collected both to troubleshoot problems with our service and to make improvements to it. We also infer your geographic location based on your IP address.


Anonymous responses. Institutions have an ability to anonymize surveys by hiding all personal information (IP addresses, names, addresses, emails) from the display and the analysis. This setting cannot be turned off once there is at least one response. If the setting is turned on the personal data may only be used to send you additional email reminders or randomly select a prize winner and request information where to send it.  Contact the data controller institution for the form in which you are participating for more information about your survey.


Data Retention Policy. Different institutions may have different data retention policies enabled. We allow institutions to automatically remove personally identifiable information (such as email addresses and names) once there are no upcoming emails scheduled. We will keep your responses to the survey until the institution requests removal of the data.


Your responses are kept private. Your personal information will not be transferred by Qualia Analytics to third party advertisers or marketers (although the questionnaire creator might, so check with them). As a data processor, Qualia Analytics acts as a custodian for your information on behalf of the questionnaire creator who will be your data controller.

If you are visiting from Europe, the data controller for the survey that you are participating in will be accurately identified in each form in an opt-in question or privacy notice messages.


Information stored by us. We store information about you (specified below) to provide functionality necessary to invite and store survey responses.

  • Survey question responses (what respondent have answered).
  • Email information (email addresses, names to send invitations and reminders).
  • Respondent metadata (to provide institutions with aggregate data about respondents)
    • Information about your device (Operating system, browser used)
    • Information about your location (IP address, geo-location information)
    • Information about your visits (cookies, access logs)

Access and remove personal data. Following GDPR requirements we have implemented a page for all survey respondents to access, delete or modify their own survey submissions.

You may access the Respondent Portal by clicking here. You will need to type the email address you have used when completing the survey. To verify your identity we will send a link to your email address and by clicking it you will be able to access your completed surveys and modify your data.

If the survey you have completed was anonymized or did not have any personally identifiable information, unfortunately, you will not be able to access that in an automated way. If you wish to raise an issue please contact us via privacy@qualiaanalytics.org.


If you think a survey violates our Terms of Use or may be engaging in illegal activity, please report it to privacy@qualiaanalytics.org.

IF YOU ARE AN INSTITUTION WITH ACTIVE QUESTIONNAIRE(S):


Your questionnaires are private. Qualia Analytics will process your response data on your behalf and under your instructions (including the ones agreed to in this privacy policy). Qualia Analytics treats your questionnaires as if they were private. We will only use the questionnaire responses for purposes related to you or our services.


We safeguard respondents’ email addresses. To make it easier for you to invite people to take your surveys via email, you may upload lists of email addresses, in which case Qualia Analytics acts as a mere custodian. We use this information only as directed by you and in accordance with our Policies and Terms.


We hold data securely. Read our Security Statement for more information.


Response data is stored on servers located in the London, United Kingdom. We utilize DigitalOcean and Amazon AWS data centers to store response data of your surveys.