This job role requires that you have an exceptionally keen eye for process improvement in every aspect of the business and/or technical system, understanding interaction and synthesis between technology and human capabilities at all stages of client acquisition, conversion and fulfilment. You should have and display an immense curiosity and dissatisfaction when interactions between many of different people and their tools become either ineffective or inefficient!
In the long-term, the scope for this job role includes assisting other staff on a day-to-day basis with client fulfilment duties and responsibilities. As you progress in your knowledge, abilities and expertise, you will be asked to support directors and executives in their efforts to shape and revise strategies over time for business and technical operations. You will be expected to increasingly take responsibility and leadership for tactical decisions in support of our overall business strategy and objectives. You should have a fundamental competency in general business management principles, systems analysis, productivity analysis and cost control, and project management (i.e., strategic planning, delivery estimates, project budgeting, staff scheduling, etc).
This job role forms an essential part of our cross-functional team structure, involving human resources, data analysts, researchers, administrators, marketing and sales teams, customer support and system developers. You should have “people skills” and be comfortable with both rational analysis and creative problem-solving, and have knowledge, interest or awareness of modern internet and mobile technologies. In short, you will need to support and/or oversee the (re)design and implementation of control processes that enhance the efficiency of production and project delivery, while ensuring client fulfilment is error free, efficient and that staff are highly effective in meeting customer requirements. You do not need to be an expert in all of these areas, but your familiarity, appreciation and high capacity for learning will be considered an asset to this company.
The domain of operations entails strategic and functional roles for project and product delivery. The opportunity for this position is to be the force behind development and delivery of highly effective and purpose-driven business and/or technical systems. In this way, your efforts are expected to keep up with delivery demands while also continually advancing our scalability and delivery capacities as a business.
While all positions align with Delivery Objectives, we create a further distinction between “business operations” and “technical operations” staff and their primary areas of focus:
Operations staff sit between Developers and the Business Director
Responsibilities are both Strategic and Functional:
Required
Bachelor’s degree in relevant subject (or currently studying with similar grades), such as management science, business analysis, or human resources. This requirement can be replaced with up to 4 years of demonstratable work experience.
Desired
Master’s or PhD degree in relevant subject with high grades (or currently studying for one of these degrees with good results).
Compensation
Starting compensation offer will depend on experience, education and your particular set of specialisms. Qualia Analytics is a growing company and advancement can be expected depending on performance.
Hours
Expected hours are at least 10 and up to 40 hours per week, though your precise schedule can be flexible. Within this range, flexibility will depend on the scope of work you can performance, level of performance and your own motivation and initiative.
This position is a remote ‘tele-working’ position. You will choose your own location to work from because there is no requirement that you work from an office. However, you will need reliable computer and internet access.
Cover letter:
In your cover letter, you should include an example of work you have done to develop an effective internal system, either for monitoring, improving or evaluating project delivery. This will be referenced and discussed in your job interview.